1) In case of an error, the return is immediately accepted if you notify us within 14 days from the day of receipt of the order. If you wish a refund, we will refund the full amount of the order value, packaging and shipping costs in the same way as the order was paid.
2) If the refund is not due to our error you must first contact one of our representatives either by phone 2421313277 or by email at firstname.lastname@example.org to register your claim within 14 days from the day of receipt of the order. In case you wish to receive a refund you should be aware that packaging, shipping costs (to you and back to us) will be deducted from the total amount to be refunded. The basic requirement for the refund to be completed is that the product must not have been used and must be in the same condition as when we sent it. The refund is made within 14 days of receipt of the products by us. The refund will be made in the same way as the payment of the order.
*For the return of the products the purchase document must be included in the package. In case of invoice, the return must be accompanied by a delivery note. Before returning the product you must contact us at 2421313277 or email@example.com.